Why are daily visitor-report attachments empty when the tracking script is off?
Engaged visitor data depends on the Franchise Ninja tracking script on your website. If the script is turned off or removed, we cannot identify new visitors, so the daily report may arrive without a visitor attachment.
Why it happens
The daily report is still scheduled and delivered.
With no script, there is no new visitor activity to include.
The attachment is empty or missing because no Engaged visitors were identified.
How to fix it
Confirm the script is installed on every franchise development page, either in Google Tag Manager or in the site header.
If your site was recently redesigned or moved, check that the tag moved with it.
Make sure your domain is listed under Zones/Domains.
Confirm your cookie consent banner is working. Visitors must accept it to be identified.
Watch for new visitors in the Engaged Stage.
If the script is installed and reports are still empty, contact our support team.
