Yes, when the visitor has accepted your website's privacy and cookie consent. That consent is the prerequisite for identifying a visitor and following up with them.

What makes outreach possible

• Your franchise development site displays a cookie consent banner that clearly covers tracking, third-party activity, and marketing.

• The visitor accepts that consent.

• Franchise Ninja identifies the visitor and adds them to your Engaged Stage with an alert to your team.

How to follow up responsibly

• Set up your outreach to match your organization's consent policies and CRM practices.

• Start with low-pressure, educational email and retargeting rather than an immediate sales call.

• Include an opt-out mechanism in every email program.

• Tag these visitors separately in your CRM, for example as suspect or MQL, so they are not treated like submitted leads.

If you do not have a cookie banner, Franchise Ninja includes a built-in, customizable cookie consent tool under Configuration > Installation.

Franchise Ninja does not provide legal advice. We help make sure your technical setup supports compliant data capture. Please review your consent language and outreach practices with your legal counsel.

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