Yes. You can keep internal users, existing customers, and other unwanted visitors out of your dashboard.

Ways to exclude visitors

• Excluded IP: Under Configuration > Excluded IP, add your office IP addresses. We will not process data from those IPs, which keeps internal traffic out of your reporting.

• Watch/Exclude Rules: Under Lead Handling, list specific people you want to watch or exclude from your lists and notifications.

• Known Customers: Add people your team is already working, either manually or through a webhook from your CRM. Known customers are suppressed from further identification. Suppression always comes before identification.

Reducing irrelevant visitor types

Some visitors, such as job applicants or retail customers, are not franchise prospects. We can help reduce them through exclusions and site configuration, for example:

• Installing the Franchise Ninja script only on franchise development pages

• Never placing the script on your consumer or retail site

• Keeping careers pages off the tracked domain when possible

If you need help setting up suppression, contact your Brand Director or email help at franchiseninja.ai.

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